Terms and Conditions for Gardeners West Ealing

These terms and conditions set out the basis on which gardening services are provided by Gardeners West Ealing. By making a booking, you agree to the conditions below, which are designed to make the service clear, fair, and consistent. They apply to domestic and small commercial gardening work unless a separate written agreement says otherwise. In these terms, references to we, us, and our mean the service provider, while you and your mean the customer who books or receives the work.

These terms cover the full service relationship, including the booking process, payment obligations, cancellations, liability limits, and responsibilities around green waste. Please read them carefully before confirming any appointment. If any part of these terms is unclear, it is your responsibility to ask for clarification before the work starts.

By requesting a quote, accepting an estimate, or confirming a scheduled visit, you acknowledge that you have the authority to enter into this agreement. If you are arranging work on behalf of another person, organisation, landlord, or managing agent, you confirm that you have permission to do so and that all relevant parties will comply with these terms.

All quotations, whether provided verbally or in writing, are based on the information available at the time. Prices may be adjusted if the actual condition, size, access, or scope of the garden differs from what was described or expected. Gardeners West Ealing may need to revise a quote if hidden issues, unsafe access, heavy overgrowth, or additional work are discovered once the job begins.

Booking Process
Bookings are usually made after an initial enquiry and, where appropriate, a site assessment or review of photographs, measurements, or descriptions supplied by you. Once we have enough information, we may provide an estimate, a fixed price, or a time-based rate. A booking is only confirmed when the date, scope, and price have been agreed and accepted by both parties.

We will normally confirm the appointment by message, email, or another agreed method. You must ensure that the service details are correct, including the type of work, access arrangements, and any special requirements. If changes are needed before the appointment, you should notify us as early as possible. We may decline or reschedule a booking if the work is outside our normal service range or if the site conditions are unsuitable.

On the day of the visit, you must provide reasonable access to the property and to the areas where the work is to be carried out. If entry is delayed or blocked, the appointment may be shortened, rescheduled, or charged as a wasted visit. Where access requires gates, codes, keys, permits, parking arrangements, or instructions, you are responsible for making these available in advance.

Payments
Unless agreed otherwise in writing, payment is due on completion of the work on the same day. We may request a deposit for larger or repeat bookings, or for jobs requiring the purchase of materials, equipment hire, or advance labour planning. Deposits are normally non-refundable once the work has been scheduled and resources have been allocated, except where cancellation rights under these terms apply.

Payments must be made in the method we specify at the time of booking or invoicing. If payment is not received by the agreed date, we may suspend further services, charge reasonable recovery costs, and recover any unpaid amounts through lawful means. You are responsible for ensuring that the payment method you use has sufficient funds and is authorised for the transaction. Any bank charges, failed payment fees, or transfer costs imposed by your provider remain your responsibility unless caused by our error.

Where a quotation is based on time, the final charge will reflect the time spent on site plus any agreed materials, disposal fees, or extras requested by you. Where a fixed price has been agreed, that price applies only to the scope described at the time of booking. Any additional work must be agreed before it is carried out and may be charged separately.

Cancellations and Rescheduling
You may cancel or move a booking by giving reasonable notice. For routine appointments, notice given at least 48 hours in advance is usually sufficient to avoid a cancellation fee. For larger jobs, repeated visits, seasonal work, or appointments requiring equipment, staff allocation, or pre-purchased materials, longer notice may be required. If a booking is cancelled late, we may retain some or all of any deposit to cover costs already incurred.

If you are not present when required, fail to provide access, or ask us to leave before the work has started or been completed, this may be treated as a late cancellation or wasted visit. We may also reschedule without liability if weather conditions, safety concerns, vehicle restrictions, or other circumstances beyond our control make it impractical or unsafe to proceed. In such cases, we will aim to offer a new appointment within a reasonable period.

Scope of Services
The services provided by Gardeners West Ealing may include general garden maintenance, hedge trimming, grass cutting, pruning, planting, clearance, weed removal, border care, and related labour. The exact scope depends on the agreed booking. We do not automatically include specialist tree surgery, pest control, structural landscaping, electrical work, or tasks that require licences, permits, or specialist certification unless expressly stated in writing.

Materials, Plants, and Equipment
Where we supply materials, plants, or consumables, we will normally use items of suitable quality for the intended purpose. Natural products may vary in appearance, growth pattern, or performance, and we are not responsible for differences that arise from seasonal conditions, soil type, watering, or aftercare beyond our control. Any equipment we bring remains our property unless ownership is transferred in writing after payment in full.

Liability
We will carry out the work with reasonable skill and care. However, gardening involves natural conditions, hidden defects, weather effects, and uncertainties that are outside our control. We are not liable for pre-existing damage, underlying plant disease, subsidence, defective structures, poor drainage, or the failure of plants or turf caused by factors unrelated to our work. Where we identify a risk, we may advise you, but the final decision to proceed remains yours unless the work is unsafe.

To the fullest extent permitted by law, our total liability for any claim arising from a booking is limited to the amount paid for the specific service giving rise to the claim. We do not exclude liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be limited. Nothing in these terms affects your statutory rights under UK consumer law where applicable.

You are responsible for removing or securing valuables, fragile items, pets, and personal belongings before work begins. We are not liable for accidental damage caused by items left in the working area unless such damage is due to our negligence. If we are asked to work near glass, ornaments, utilities, delicate plants, irrigation systems, or hidden fixtures, you should point these out in advance.

Waste Regulations
Green waste and other removed materials will be handled in line with applicable UK waste rules. Unless otherwise agreed, any garden waste generated during the work may be taken away for lawful disposal, composting, recycling, or transfer to an authorised facility. If waste removal is included in the price, it applies only to the agreed volume and type of waste. Extra charges may apply where the waste quantity exceeds what was estimated.

You must tell us if the garden contains hazardous materials, contaminated soil, asbestos, chemical containers, sharps, or any other regulated waste. We do not accept responsibility for removing hazardous or specialist waste unless this has been expressly agreed and is legally permitted. If such waste is discovered during the job, we may stop work immediately and charge for time already spent on site. Any waste retained on your property remains your responsibility unless lawful transfer has been arranged.

Customer Responsibilities
You agree to ensure that the site is reasonably safe, accessible, and suitable for the booked work. This includes informing us of underground services, overhead cables, hidden pipes, boundary disputes, protected areas, and any restrictions affecting the garden. If you ask us to work in a way that may breach local rules, lease conditions, or third-party rights, we may refuse or withdraw from the job.

Where the work depends on your instructions, such as pruning preferences, planting choices, or clearance levels, you are responsible for the final decision. If instructions are unclear or conflicting, we may pause the work until clarification is received. Any delay caused by missing instructions, delayed access, or third-party interference may be charged if it extends our time on site.

Complaints and Rectification
If you believe any part of the service has not been carried out properly, you should notify us within a reasonable time after the work is completed. We may ask for photographs, a description of the issue, or an opportunity to inspect the site. If a genuine fault is identified and is within our responsibility, we may, at our discretion, return to rectify the issue, offer a partial refund, or agree another suitable remedy.

We will not be responsible for dissatisfaction based on changes in weather, seasonal growth, natural die-back, or outcomes that are inherently uncertain in gardening. Similarly, we cannot guarantee the survival or future condition of plants, lawns, or shrubs where success depends on care, weather, soil, or maintenance after our visit. Any claim must relate to the specific work agreed and not to general expectations beyond the booked service.

Force Majeure
Neither party will be liable for delay or failure to perform obligations caused by events beyond reasonable control, including severe weather, fire, flood, accident, strike, equipment failure, transport disruption, public restrictions, or illness. If such an event affects a booking, we may rearrange the service or cancel it without liability beyond refunding any unearned payment for work not carried out.

Termination
We may decline to continue with a booking or future services if you fail to pay on time, repeatedly cancel at short notice, provide unsafe access, or behave in a threatening, abusive, or unlawful manner. We may also end the agreement if the site conditions are materially different from what was represented and proceeding would be unreasonable or unsafe. Any sums due for completed work remain payable after termination.

Data and Records
We may retain basic booking records, invoices, correspondence, and service notes for administrative, legal, and accounting purposes. Any personal data supplied in connection with a booking will be handled in accordance with applicable UK data protection law. We use such information only to administer the service, respond to queries, and maintain necessary records.

Governing Law
These terms and any dispute or claim arising from them are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction over any dispute unless mandatory consumer law provides otherwise. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force. This agreement represents the entire understanding between the parties for the booked gardening service and replaces any prior oral discussion relating to the same booking.